August 2025-present
Baliedienst Employee
DHL Depot, Rotterdam, Netherlands
Responsible for assisting customers and drivers at the service desk within the depot.
Duties include processing incoming and outgoing shipments, handling customer
inquiries, managing delivery documentation, resolving issues related to parcels, and
ensuring efficient coordination between warehouse and delivery operations. Maintained
a high standard of customer service and accuracy in a fast-paced logistics environment.
Jul 2024 – Dec 2024
Logistics Driver
DHL, Rotterdam, Netherlands
- Led and developed a team of 3 drivers, maintaining a 92% on-time delivery rate.
- Coordinated daily vehicle inspections and optimized route planning for efficiency.
Apr 2016 – Aug 2021
Shift Manager
Gaptas Plastik, Şanlıurfa, Türkiye
- Supervised 3 daily production shifts and a team of 3, ensuring seamless handovers.
- Implemented KPI monitoring and scheduling improvements, boosting output
consistency.
Oct 2015 – Apr 2016
Waiter
Gaptas Plastik, Şanlıurfa, Türkiye
- Served up to 150 customers on busy Saturdays, delivering personalized service in a
fast-paced environment.
- Trained new staff on order systems and customer engagement best practices.
Jan 2015 – Oct 2015
Injection Machine Operator
Burak Plastik, Şanlıurfa, Türkiye
- Operated injection molding machinery producing parts every 20 seconds with minimal
defects.
- Maintained quality-control standards, reducing reject rates by 5%.
